HR Development Action Guide

Core Capabilities

Mindset 1. Focus on quality 2. Think globally 3. Think analytically 4. Think strategically 5. Adapt quickly, flexibly 6. Cope with ambiguity 7. Challenge the status quo	Interacting with Others 1. Communicate effectively orally 2. Communicate effectively in writing 3. Listen actively 4. Influence acceptance of ideas 5. Demonstrate caring/sensitivity 6. Relate well with others 7. Network to get things done
Individual Performance 1. Focus on results 2. Make decisions effectively 3. Act with integrity 4. Initiate change 5. Innovate/think creatively 6. Manages information 7. Apply technology 8. Manage personal time and organization 9. Develop personal capabilities

HR Leadership Capabilities

Shaping Business Strategy 1. Assess external social, economic, technological and regulatory/legal forces 2. Assess industry and competitive forces 3. Assess market and customer opportunities and requirements 4. Assess the current situation 5. Conduct financial analysis and planning 6. Formulate business mission, vision and values 7. Develop corporate objectives, priorities and action plans	Developing Human Resource Strategy 1. Define the future organization/situation 2. Assess the current organization/situation 3. Define people-intensive business issues 4. Formulate HR strategy/action plans 5. Integrates HR plans with business plans 6. Define required changes in the HR function
Leading Change 1. Build a shared urgency for change 2. Motivate and involve stakeholders 3. Communicate the impact of change 4. Empower people 5. Integrate change initiatives 6. Operate across borders 7. Promote needed change 8. Establish success measures	Aligning HR Processes with Strategy 1. Strategic staffing 2. Performance management 3. Development and learning 4. Rewards and recognition 5. Organizational design and change 6. Employee relations 7. Leadership succession and development
Achieving Results 1. Organize work 2. Build partnerships 3. Manage conflict 4. Build team effectiveness 5. Coach others 6. Evaluate results