Achieving Results 3: Manage conflict

Bring multiple viewpoints, interests, and objectives to common "win/win" resolution

Bring conflicts or dissent into the open and create constructive solutions while maintaining positive working relationships

On-the-Job

Participate in a task force with representation of functional areas that may have different or conflicting organizational objectives Look for opportunities to resolve conflict in day-to-day dealings with management Seek a mentor known to have excellent political skills

Education and Training

• Cornell University (607-255-1504)
     ---Resolving Conflict, 3 days, $995
     ---Interpersonal Dynamics of Conflict Resolution, 3 days, $995
• Harvard University (781-239-1111)
     ---Dealing with Difficult People and Difficult Situations, 2 days, $1475
     ---Managing the Difficult Business Conversation, 2 days, $1950
     ---Increasing HR Effectiveness: New Human Resource Leadership Strategies for Managing Organizational Issues and Disputes, 2 days, $1950
  
• Negotiation and Influence Strategies (Stanford University, 650-723-3341, ext. 20, 1 week, $6300
• Bargaining and Negotiating: A Learning Laboratory (University of Virginia, 804-924-3000, 4 days, $3550
• NTL Institute (703-526-1500)
     ---Managing Conflict: Organizational and Interpersonal, 6 days, $1800
     ---The Transformation of Inter-Group Conflict, 1 week, $1095
     ---Collaborative Negotiation and Conflict Management, 1 week, $995
• Managing Differences and Agreement (Designed Learning, 908-754-5102, 3 days, $850)
• Harnessing the Positive Power of Conflict (Roffey Park Management Institute (UK), 0171-403-9000, 2 days, 980 pounds plus VAT)
• How to Manager Conflict, Anger and Emotion (Fred Pryor Seminars, 800-255-6139, 1 day, $99)
• American Management Association (518-891-1500)
     ---Responding to Conflict: Strategies for Improved Communication, 3 days, $1395
     ---Keeping Your Cool When Others Don't: Strategies for Conflict Management, Video, $81
     ---How to Manage Conflict in the Organization, Self-Study Course, $99
• Conflict and Dispute Resolution (International Quality and Productivity Center, 973-256-0211, 2 days, $1295)
• Conflicts, Conflicts (Business Advantage, Inc., 800-305-9004, Video, $99)
• Dealing with Conflict and Confrontation (Training Express, 800-294-1140, Video, $200)
• The Art of Resolving Conflicts in the Workplace (Kantola Productions, Video, $90)
• the Arts of Criticism: Giving and Taking (Kantola Productions, Video, $90)
• Conflict Resolution and Confrontation Skills (Career Track, 800-334-6780, 1 day, $99)