Achieving Results 6: Evaluate results

Obtain and assess information relevant to success measures and the achievement of objectives

Provide feedback and recognition to encourage future improvements in actions and processes

On-the-Job

Participate in a cross-functional task force charged with developing success measures Study success measures described in business journals and practiced by leading companies Track results of changes and report on progress against goals. Determine reasons for success or failure. Provide candid feedback when results are not achieved Take charge of a start-up project that has a clear deliverable and for which you will be held accountable for achieving specific results

Education and Training

• Organizational Transformation: Critical Success Factors (Cornell University, 607-255-1504, 4 days, $3200)
• Measuring Corporate Performance (Harvard Business School, Video Series, Four Titles, $1990)
• Strategic Transformation of Business Processes (University of Michigan, 313-763-1000, 6 days, $4400)
• Measuring the Human Resources Contribution to the Bottom Line (The Leadership Center, 212-269-5990, 1 day, $400)
• Performance Measurements for Your Business: How to Determine and Measure What Really Counts (American Management Association, 518-891-1500, 2 days, $1395)
• Linking Scorecards to Create Organizational Alignment (Harvard Business School/International Productivity and Quality Center, 510-527-3651, 2 days)
• Performance Measurement Conference (Conference Board, 212-339-0345, 2 days, $1275)
• Linkage, Inc. (781-862-3157)
     ---Using Financial Models to Measure the ROI on HRD and Training, 1 day, $395
     ---Introduction to Assessment, Measurement and Evaluation, 2 days, $995
     ---Using Competency-Based Tools and Applications to Drive Organizational Performance, 2 days, $995
• Seminars/Conference in Human Resource Effectiveness Measurements (Saratoga Institute, 408-366-7900)
• Performance Measures: How to Determine and Measure What Really Counts (American Management Association, 800-262-9699, 2 days, $1645)
• International Quality and Productivity Center (973-256-0211)
     ---Performance Measurements for Strategic Planning, 2 days, $1495
     ---Performance Measurements for Recruiting and Staffing on the Internet, 2 days, $1495
     ---Performance Measurements for Training, 2 days, $1495
     ---Translating HR Strategies into Action through Measurement, 2 days, $1495
     ---National Congress on Measuring and Improving the Human Resources Function, 2 days, $1395
     ---Linking the Balanced Scorecard to Human Resources Processes: Compensating, Training and Retaining Talent, 2 days, $1395

Reading

• Measuring Corporate Performance (Harvard Business Review Collection)
• The Conference Board (212-339-0345)
     ---Measuring the Value of HR, HR Executive Review, Vol. 3, No. 3,
     ---New Corporate Performance Measures, Report No. 1118, 1995
  
• Byron R. Burnham, Evaluating Human Resources and the Organization (Kreiger Publishing, 1993)
• Richard Y. Chang and Paul De Young, Measuring Organizational Improvement Impact (Richard Chang Associates, 1995)
• Peter F. Drucker, Managing for Results (HarperBusiness, 1993)
• ack Fitz-enz, How to Measure Human Resource Management (McGraw-Hill, 1995)
• Eric Flamholtz, Human Resource Accounting (Jossey-Bass, 1989)
• Timothy J. Galpin, Making Strategy Work (Jossey-Bass, 1997)
• Mack Graham, Keeping Score: Using the Right Metrics to Drive World-Class Performance (AMACOM, 1996)
• Steven M. Hrobnec, Vital Signs: Using Quality, Time and Cost Performance Measurements to Chart Your Company's Future (AMACOM, 1993)
• Arnold S. Judson, Making Strategy Happen: Transforming Plans into Reality (Blackwell, 1995)
• Richard L. Lynch and Kelvin F. Cross, Measure Up! - How to Measure Corporate Performance (Blackwell, 1995)
• Michael Morrow and Alan Bainbridge, Activity-Based Management: New Approaches to Measuring Performance and Managing Cost (Woodhead Faulkner, 1992)
• Richard J. Niehaus and Karl F. Price, Bottom Line Results from Strategic Human Resource Planning (Plenum Press, 1991)
• Jack Philips, Accountability in Human Resource Management (Gulf Publsihing, 1996)
• Jack Philips, In Action: Measuring Return on Investment (ASTD, 1997)
• Richard D. Pritchard (ed.), Productivity Measurement and Improvement: Organizational Case Studies (Greenwood Publishing Group, 1995)
• Stephen Redwood, Charles Goldwasser and Simon Street, Action Management: Practical Strategies for Making Your Corporate Transformation a Success (John Wiley & Sons, 1999)
• Howard Risher and Charles Fay, The Performance Imperative: Strategies for Enhancing Workforce Effectiveness (Jossey-Bass, 1995)
• Saratoga Institute, Human Resource Financial Report (Available Annually: Participants $880, Non-Participants $1050, 408-556-1150)
• William Schiemann and John Lingle, Bullseye! Hitting Your Strategic Targets through High-Impact Measurement (Free Press, 1999)
• Marc Singer and Maureen Fleming, Effective Human Resource Measurement Techniques (SHRM Foundation, 1998)
• Douglas K. Smith, Make Success Measurable! (John Wiley & Sons, 1999)
• Ferdinand Tesoro and Joack Tootson, Implementing Global Performance Measurement Systems (Jossey-Bass, 1999)
• Dave Ulrich, Delivery Results: A New Mandate for Human Resource Professionals (Harvard Business School Press, 1998)