Aligning HR Processes 2: Performance management

Working with managers, establish performance expectations aligned with business objectives

Link corporate, unit and individual objectives and priorities

Support performance through coaching, providing feedback, evaluating, reinforcing and rewarding performance

On-the-Job

In a start-up project or operation, define and communicate the organizational goals and set objectives for newly created positions Assess your own performance plan for line-of-sight linkage to strategic business objectives

Education and Training

• Performance Management and Rewards (The Walker Group, offered as an in-house workshop, 2 days, 203-431-1333)
• Cornell University (New York City, 212-340-2863)
     ---Performance Appraisal and Management, 2 days, $795
     ---Implementing a 360 Degree Feedback Process, 1 day, $445
• Managing People for Maximum Performance (Harvard University, 617-239-1111, 2 days, $1950)
• Creating and Sustaining the High-Performing Organization (University of Virginia, 804-924-3000, 1 week, $5300)
• Performance Measurement (INSEAD, Video by Professor Tony Hope, $499, Brussels 32-2-421-4311)
• 360 Degree Feedback Users Conference (Teams, Inc., 602-413-9773, 3 days) American Compensation Association (602-922-2020)
     ---Performance Management, 1 day overview
     ---Performance Management: Strategy, Design and Implementation, 3 days, $775
• International Quality and Productivity Center (973-256-0211)
     ---Employee Surveys: Linking People Measures to Business Results, 2 days, $1495
     ---How to Achieve Organizational Alignment with the Balanced Scorecard, 2 days, $1495
• Linkage, Inc. (781-862-3157)
     ---Emotional Intelligence: Optimizing Human Performance in the Workplace, 2 days, $1095
     ---360 Degree Assessment Conference, 2 days, $1095
     ---Using Competency-Based Tools and Applications to Drive Organizational Performance, 2 days, $1095
     ---Best of Performance Management Conference & Expo, 2 days, $1095
     ---Successfully Managing the Performance of People: An Accelerate Management Development Workshop, 2 days, $1095
     ---The Competency-Based Performance Management and Pay Conference, 2 days, $1195
• American Management Association (518-891-1500)
     ---Performance Measures: How to Determine and Measure What Really Counts, 2 days, $1645
     ---How to Design and Implement 360-Degree Feedback, 2 days, $1295
• Performance Excellence Conference (The Conference Board, 212-339-0345, 2 days, $1375)
• Best Practices in Organization and Team Performance (Association for Quality and Participation, 513-381-1959, 2 days, $725)
• The Performance Solutions Institute: Personalized Conference Designed to Improve Your Organization's Performance (The Bob Pike Group, 952-829-1954, 2 days, $895)
• International Conference of the International Society for Performance Improvement, 4 days, $800 (202-408-7969)

Reading

• The Conference Board (212-339-0345)
     ---Performance Enhancement: Harnessing Potential for Productivity, Report No. 1107, 1995
     ---Communicating Corporate Performance: A Delicate Balance, Report No. 1188, 1997
     ---Case Studies in Strategic Performance Measurement, Report No. 1176, 1997
     ---Closing the Human Performance Gap, Report No. 1065, 1994
     ---Aligning Performance Measures and Incentives in European Companies, Report No. 1252, 1999
     ---The Continuing Search for Performance Excellence, Report No. 1225, 1998
  
• Capitalizing on People (CD ROM) (UK: ASE, Daville House, 1997)
• High Performance Management (CD ROM) (Harvard Business School Publishing, 1997)
• Michael Armstrong and Angela Baron, Performance Management: The New Realities (Institute of Personnel and Development (IPD), 1998)
• Glenn Bassett, The Evolution and Future of High Performance Management Systems (Quorum, 1993)
• William J. Bruns, Performance Measurement, Evaluation and Incentives (Harvard Business School Press, 1992)
• Roger Conners & Tom Smith, Journey to the Emerald City: Achieve a Competitive Edge by Creating a Culture of Accountability (Prentice-Hall, 1999)
• David D. DuBois, Executive Guide to Competency-Based Performance Management (HRD Press, 1997)
• Mark R. Edwards and Ann J. Ewen, 360-Degree Feedback (AMACOM, 1996)
• Mary Gelinas and Roger James, Collaborative Change: Improving Organizational Performance (Jossey-Bass/Pfeiffer, 1999)
• Jerry Gilley, Nathaniel Boughton and Ann Maycunich, The Perforamnce Challenge (Perseus, 1999)
• Daniel Goleman, Working with Emotional Intelligence (Bantam Books, 1998)
• Dick Grote, The Complete Guide to Performance Apprasial (AMACOM, 1996)
• Jerry Harbour, The Basics of Performance Measurement (Quality Resources, 1997)
• H. James Harrington, Total Improvement Management: The Next Generation in Performance Improvement (McGraw-Hill, 1995)
• Daniel Ilgen, Elaine Pulakos (eds.), The Changing Nature of Performance: Implications for Staffing, Motivation and Development (Jossey-Bass, 1999)
• Norman Jones, Performance Management in the 21st Century (St. Lucie Press, 1999)
• Roger Kaufman, et al., The Guidebook for Performance Improvement (Pfeiffer, 1997)
• John P. Kotter and James L. Heskett, Corporate Culture and Performance (Brace-Park Press)
• James A. Knight, Value-Based Management: Developing a Systematic Approach to Creating Shareholder Value (McGraw-Hill, 1997)
• Danny Langdon, Aligning Performance: Improving People, Systems and Organizations (Jossey-Bass, 1999)
• Richard Lepsinger and Anntoinette Lucia, The Art & Science of 360-Degree Feedback (Jossey-Bass, 1997)
• Tony Moglia, Partners in Performance: Successful Performance Management (Crisp Publications, 1997)
• Donna Neusch and Alan Siebenaler, The High Performance Enterprise: Reinventing the People Side of Your Business (John Wiley & Sons, 1998)
• Sylvia B. Odenwald and William G. Mathey, Global Impact: Award Winning Performance Programs from Around the World (Irwin Professional Publishing, 1996)
• Howard Risher and Charles Fay (eds.), The Performance Imperative: Strategies for Enhancing Workforce Effectiveness (Jossey-Bass, 1995)
• Dana Gaines Robinson and James C. Robinson, Performance Consulting: Moving Beyond Training (Berrett-Koehler, 1995)
• Kathleen Ryan and Daniel Oestreich, Driving Fear Out of the Workplace: Creating the High-Trust, High Performance Organization (Jossey-Bass, 1998)
• Douglas K. Smith, Make Success Measurable! (John Wiley & Sons, 1999)
• James Smither, Performance Appraisal: State of the Art in Practice (Jossey-Bass/Pfeiffer, 1999)
• Lyle Spencer and Signe Spencer, Competence at Work: Models for Superior Performance (John Wiley & Sons)
• Harold Stolovitch and Erica Keeps (eds.), Handbook of Human Performance Technology, 2nd ed. (Jossey-Bass/Pfeiffer, 1999)
• Ferdinand Tesoro and Jack Tootson, Implementing Global Performance Measurement Systems (Jossey-Bass/Pfeiffer, 1999)
• Walter Tornow, Manuel London, and CCL Associates, Maximizing the Value of 360-Degree Feedback: A Process for Successful Individual and Organizational Development (Jossey-Bass, 1998)
• Peter Ward, 360-Degree Feedback (Institute for Personnel and Development - IPD, 1997)
• Tracey Weiss and Frankoin Hartle, Reengineering Performance Management:Breakthroughs in Achieving Strategy Through People (St. Lucie Press, 1997)