Aligning HR Processes 5: Organizational design and change

Working with managers, align structure, roles and key processes with strategy

Develop and implement changes in organization structure, work design, team management (e.g., self-managed teams), and organizational communications

Lead/support process reengineering, continuous quality improvement, and other processes for increasing organizational performance

On-the-Job

Participate in a current quality or reengineering project in another functional area to gain experience in approaches and techniques Study alternative organizational designs through reading business journals and networking with other companies to determine what works and does not work Clarify responsibilities for communication among line managers, the communications function and human resources

Education and Training

• Organizational Effectiveness (The Walker Group, offered as an in-house workshop, 2 days, 203-431-1333)
• Organization Excellence (Clemson University, 800-258-1017, 3 days, $1395)
• Cornell University (607-255-1504)
     ---Organizational Transformation: Critical Success Factors, 4 days, $3900
     ---Changing to a Team-Based Organization, 3 days, $895
• Practical Advice for M&A Principals: What Works and What Doesn't (New York University - Stern School, 1-888-698-3932, 2 days, $2000)
• Re-engineering the Human System (Stanford University, 415-381-9363, Video, $95)
• Creativity and Innovation in the Organization (UCLA, 310-825-2001, 1 week, $5250)
• Strategic Transformation of Business Processes (University of Michigan, 313-763-1000, 1 week, $4650)
• University of Southern California (213-740-9814)
     ---How to Design a Learning Organization, 4 days, $1295
     ---Organization Design Workshop, 4 days, $2500
     ---Designing Your Team-Based Organization, 2 days, $6000 per team of 3-6 people
• University of Virginia (804-924-3000)
     ---Creating and Sustaining the High Performance Organization, 1 week, $5600
     ---Creating Successful Alliances and Partnerships, 1 week, $5600
     ---Managing Critical Resources, 2 weeks, $9200
• Achieving Competitive Advantage: Managing for Organizational Effectiveness (The Wharton School, 215-898-1776; Video, $495)
• Post Merger/Acquisition Integration (Fulcrum Information Services, 212-647-0808, 2 days, $1295)
• Assessing Organizational Effectiveness (The Leadership Center, 212-269-5990, 1 day, $400)
• Human Resources & Benefits Call Center Management (Institute for International Research, 888-670-8200, 2 days, $1395)
• Inside the Learning Organization (Sandford International, UK 0114-286-4155, 1 day)
• Using Competency-Based Tools and Applications to Enhance Organizational Performance (International Competency Conference, UK 44-(0)-181-977-9033, 2 days, 995 British Pounds)
• Outsourcing, Insourcing and Shared Services (Linkage, Inc., 781-862-3157, 2 days, $995)
• Systems Thinking in Action Conference: Managing Organizational Complexity (Pegasus Communications, 781-398-9700, 3 days, $1295)
• Organization Design for Competitive Advantage (Human Resource Planning Society and Cornell University, 212-490-6387, 2 days, $1095)
• Hammer & Company, (781-354-5555)
     ---The Process-Centered Organization: Principles and Design, 2 days, $1900)
     ---Implementing Reengineering Strategies, 1/2 day, $600
     ---Designing and Implementing High Performance Processes: Creating World-Class Capability, 3 days, $2400
     ---Maximizing the Power of SAP, 2 days, $2400
• NTL Institute (703-548-1500)
     ---Diagnosing Organizations with Impact, 1 week
     ---Current Theory and Practice in Organizational Development, 7 days, $1999
• American Management Association (518-891-1500)
     ---Business Process Re-Engineering, 3 days, $1750
     ---Making Mergers and Acquisitions Work: The Organizational, Cultural and Human Aspects, 2 days, $1645
     ---Establishing International Strategic Alliances and Joint Ventures, 3 days, $1725
     ---How to Lead a Business Process Improvement Effort, Self Study, $117
• International Quality and Productivity Center (973-256-0211)
     ---Building a Learning Organization, 2 days, $1495
     ---e-Learning: Aligning web based training wioth business objectives to become an e-learning organization, 3 days, London, $1599
     ---How to Achieve Organizational Alignment with the Balanced Scorecard, 2 days, $1495
     ---The Role of HR in Ensuring Successful Mergers, Acquisitions and Amalgamations, 2 days Sydney, Australia)
     ---Aligning Internal and External Communications: Building Momentum for Organizational Initiatives, 2 days, $1495
     ---How to Develop and Implement Shared Services, 2 days, $1495
• Conference Board (212-339-0345)
     ---Organization of the Future, 2 days, $1495
     ---Organizational Transformation, 2 days, $1275
     ---Strategic Alliances, 2 days, $1250
     ---Strategic Enterprise, 2 days, $1425
     ---Internal Services, 2 days, $1275
     ---Shared Services, 2 days, U.S. $795, Australia $1150 and UK $1450
     ---Strategic Outsourcing, 2 days, $1275
• Activating The Fifth Discipline: Mental Models and Systems Thinking (Multimedia CD-ROM with Peter Senge, Pegasus Communications, 617-398-9700)
• Attend a Major Business Process Reengineering Conference; e.g. Enterprise Reengineering, 703-761-0646, 3 days, $1050; Conference Board, 212-339-0345, 2 days, $930; Outsourcing World Summit, 914-463-1110, 2 days
• Attend a Major Organization Development Conference; e.g., Organization Development Institute, 440-729-7419, 1 week, $230

Reading

• The Conference Board (212-339-0345)
     ---The New Deal in Employment Relationships, Report No. 1162, 1996
     ---The Future Organization: New Leadership and Employee Roles, Report No. 1245, 1999
     ---Implementing the New Employment Compact, HR Executive Review, Report No. HRER-12, 1997
     ---Organizing for Global Competitiveness, Report No. 1160, 1996
     ---Post-Merger Organization Handbook, Report No. 1241, 1999
     ---Managing Knowledge in the New Economy, Report No. 1222, 1998
     ---Beyond Knowledge Management: New Ways to Work, Report No. 1262, 2000
  
• Harvard Business (617-783-7500)
     ---What is a Learning Organization? Reprint Series #49543
     ---Becoming a Learning Organization, Reprint Series #49542
     ---Organizing for Innovation, Reprint Series #49532
  
• The Learning Organization in Action (AMACOM, 518-891-1500)
• Analyzing and Managing Corporate Culture (AMACOM, 518-891-1500)
• Karl Albrecht, The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization (AMACOM, 1995)
• Howard Aldrich, Organizations Evolving (Sage, 1999)
• Barry Almstead and Suzanne Smith, Creating a Flexible Workplace (AMACOM, 1997)
• Terry Anderson, Transforming Leadership: Equipping Youself and Others to Build the Leadership Organization (St. Lucie Press, 1997)
• Chris Argyris, Integrating the Individual and the Organization (Transition Books, 1991)
• Ron Ashkenas, Dave Ulrich, Todd Jick and Steve Kerr, The Boundaryless Organization: Breaking the Chains of Organizational Structure (Jossey-Bass, 1995). A Field Guide was also published in 1999 to complement the book.
• Christopher Barnatt, Challenging Reality: In Search of the Future Organization (Wiley, 1997)
• Christopher Bartlett and Sumantra Ghoshal, Managing Across Borders: The Transnational Solution (2nd ed.) (Harvard Business School Press, 1998)
• Warren Bennis and Michael Mische, The 21st Century Organization: Reinventing through Reengineering (Pfeiffer & Co., 1996)
• W.B. and Patricia Ward Biederman, Organizing Genius (Addison-Wesley, 1996)
• Lee G. Bolman and Terrence E. Deal, Reframing Organizations: Artistry, Choice and Leadership (2nd ed.) (Jossey-Bass, 1997)
• Barbara J. Braham, Creating a Learning Organization (Crisp Publications, 1996)
• Elmer H. Burack, Corporate Resurgence and the New Employment Relationships (Brace-Park Press, 1992)
• Peter Cappelli, The New Deal at Work (Harvard Business School Press, 1999)
• Sarita Chawla and John Renesch (eds.), Learning Organizations: Developing Cultures for Tomorrow's Organization (Productivity Press, 1995)
• Daryl Conner, Leading at the Edge of Chaos: How to Create the Nimble Organization (John Wiley & Sons, 1998)
• Thomas O. Davenport, Human Capital: What It Is and Why People Invest It (Jossey-Bass, 1999)
• William H. Davidow and Michael S. Malone, The Virtual Corporation (HarperBusiness, 1992)
• Margaret R. Davis and David Weckler, Organization Design (Crisp Publications, 1996)
• Arie de Geus, The Living Company: Habits of Survival in a Turbulent Business Environment (Harvard Business School Press, 1997)
• Yves Doz and Gary Hamel, Alliance Advantage: The Art of Creating Value through Partnering (Harvard Business School Press, 1998)
• Andrew J. DuBrin, Reengineering Survival Guide: Managing and Succeeding in the Changing Workplace (Thomson Executive Press, 1995)
• Johnson A. Edosomwan, Organizational Transformation and Process Reengineering (St. Lucie Press, 1996)
• Jac Fitz-enz, The 8 Practices of Exceptional Companies: How Great Organizations Make the Most of Their Human Assets (AMACOM, 1997)
• Eric Flamholtz and Yvonne Randle, Changing the Game (Oxford University Press, 1998)
• Michael Fradette and Steve Michaud, the Power of Corporate Kinetics: Create the Self-Adapting, Instant-Action Enterprise (Simon & Schuster, 1998)
• Robert Fritz, Corporate Tides: The Inescapable Laws of Organizational Structure (Berrett-Koehler, 1996)
• Robert Fritz, The Path of Least Resistance: Designing Organizations to Succeed (Berrett-Koehler, 1999)
• Jay R. Galbraith, Designing Organizations: An Executive Briefing on Strategy, Structure and Process (Brace-Park Press, 1995)
• Jay R. Galbraith, Edward E. Lawler and Associates, Organizing the Future: The New Logic for Managing Complex Organizations (Jossey-Bass, 1993)
• David Garvin, Learning in Action: A Guide to Putting the Learning Organization to Work (Harvard Business School Press, 2000). Also in Video
• David Gewirtz, The Flexible Enterprise: How to Reinvent Your Company, Unlock Your Strengths and Prosper in a Changing World (John Wiley & Sons, 1996)
• Sumantra Ghoshal and Christopher A. Bartlett, The Individualized Corporation: A Fundamentally New Approach to Management (HarperBusiness, 1997)
• Jerry Gilley, et al., The Performance Challenge: Developing Management Systems to Make Employees Your Organization's Greatest Asset (Perseus Books, 1999)
• Marshall Goldsmith et al. (eds.), Best Practices in Organization and Human Resources Development Handbook (Linkage Press, 2000)
• Francis J. Gouillart and James N. Holly, Transforming the Organization: Reframing Corporate Direction, Restructuring the Company, Revitalizing the Enterprise, Renewing the People (McGraw-Hill, 1995)
• Barbara Gutek and Theresa Welsh, The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies and Business Structures (AMACOM, 2000)
• Stephan H. Haeckel, Adaptive Enterprise: Creating and Leading Sense-and-Respond Organizations (Harvard Business School Press, 1999)
• William Halal, The New Management: Democracy and Enterprise Are Transforming Organizations (Berrett-Koehler, 1996)
• William Halal (ed.), the Infinite Resource: Creating and Leading the Knowledge Enterprise (Jossey-Bass, 1998)
• Michael Hammer, Beyond Reengineering (HarperCollins, 1996)
• Michael Hammer and James Champy, Reengineering the Corporation (HarperBusiness, 1993)
• Michael Hammer and Seven A Stanton, The Reengineering Revolution (HarperBusiness, 1995)
• David P. Hanna, Designing Organizations for High Performance (University Associates, 1988)
• Roy L. Harmon: Reinventing the Business: Preparing Today's Enterprise for Tomorrow's Technology (The Free Press, 1996)
• Frances Hesselbein, et al., Organization of the Future (Jossey-Bass, 1997)
• David Hutchens and Bobby Gombert, Outlearning the Wolves: Surviving and Thriving in a Learning Organization (Pegasus, 1998)
• Jill Janov, The Inventive Organization (Jossey-Bass, 1994)
• Peter Kline and Bernard Saunders, Ten Steps to a Learning Organization (Berrett-Koehler, 1996)
• Richard Koch and Ian Godden, Managing Without Management (Nicholas Brealey, UK, 1996)
• Edward E. Lawler, The Ultimate Advantage: Creating the High Involvement Organization (Jossey-Bass, 1992)
• Edward E. Lawler, Creating High Performance Organizations (Jossey-Bass, 1995)
• Edward E. Lawler, From the Ground Up: Six Principles for Building the New Logic Corporation (Jossey-Bass, 1997)
• Jay Liebowitz and Tom Beckman, Knowledge Organizations: What Every Manager Should Know (St. Lucie Press, 1998)
• Jean Lipman-Blumen and Harold Leavitt, Hot Groups: Seeding Them, Feeding Them, and Using Them to Ignite Your Organization (Oxford University Press, 1999)
• Jessica Lipnack and Jeffrey Stamps, Virtual Teams: Reaching across Space, Time and Organizations with Technology (John Wiley & Sons, 1997)
• James R. Lucas, The Passionate Organization: Igniting the Fire of Employee Commitment (AMACOM, 1999)
• Raymond L. Manganelli and Mark M. Klein, The Reengineering Handbook: A Step-by-Step Guide to Business Transformation (AMACOM, 1996)
• Mitchell Lee Marks and Philip H. Mirvis, Joining Forces: Mergers, Alliances, Acquisitions and Joint Ventures (Brace-Park Press, 1999)
• James Martin, Cybercorp: The New Business Revolution (AMACOM, 1996)
• David Matheson and Jim Matheson, The Smart Organization: Creating Value through Strategic R&D (Harvard Business School Press, 1997)
• Thomas J. McCoy, Creating an "Open Book" Organization (AMACOM, 1996)
• Robert H. Miles, Leading Corporate Transformation (Brace-Park Press, 1997)
• Oscar and Barbara Mink, Open Organizations (Jossey-Bass, 1994)
• Michael Mische, Step-by-Step Reengineering (Pfeiffer, 1997)
• Susan Mohrman, Jay Galbraith and Edward Lawler, Tomorrow's Organization (Jossey-Bass, 1998)
• Susan Mohrman, Susan G. Cohen and Allan M. Mohrman, Jr., Designing Team-Based Organizations (Brace-Park Press, 1995)
• Robert T. Moran, et al., Developing the Global Organization (Gulf Publishing, 1993)
• Gareth Morgan, Imagin-I-Zation: New Mindsets for Seeing, Organizing and Managing (Berrett-Koehler, 1997)
• Gareth Morgan, Images of Organization: The Executive Edition (Berrett-Koehler/Sage, 1998)
• David A. Nadler and Michael Tushman, Strategic Organizational Design: Concepts, Tools and Processes (Scott Foresman & Co., 1988)
• David A. Nadler and Michael Tushman, Competing by Design (Oxford University Press, 1997)
• David A. Nadler, Organizational Architecture: Design for Changing Organizations (Jossey-Bass, 1992)
• Nitrin Nohria and Sumantra Ghoshal, The Differentiated Network: Organizaing Multinational Corporations for Value Creation (Jossey-Bass, 1997)
• Donna Neusch & Alan Siebenaler, The High Performance Enterprise (Brace-Park Press, 1999)
• Frank Ostroff, The Horizontal Organization: What the Organization of the Future Acutally Looks Like and How It Delivers Value to Customers (Oxford University Press, 1999)
• Gabriel Pall and Leslie Kelley, The Process-Centered Enterprise (St. Lucie Press, 1999)
• Jack J. Philips, et al., (eds.), In Action: Creating the Learning Organization (ASTD, 1996)
• Gifford and Elizabeth Pinchot, The End of Bureaucracy and the Rise of the Intelligent Organization (Berrett-Koehler, 1993)
• Price Pritchett and Ron Pound, The Employee Handbook for Organizational Change and A Survival Guide to the Stress of Organizational Change (Pritchett & Assoc., 1990)
• Larry Ralphs, Organizational Development (Crisp Publications, 800-442-7477)
• John C. Redding and Ralph F. Catalanello, Strategic Readiness: The Making of the Learning Organization (Pegasus Communications, 1994)
• A.B. Reynolds, Effective Organizational Development (1997)
• Robert Rodin, Free, Perfect and Now: Connecting to the Three Insatiable Customer Demands (Simon & Schuster, 1999)
• William J. Rothwell, Roland Sullivan and Gary McLean, Practicing Organization Development: A Guide for Consultants (Addison-Wesley), 1996)
• Edgar H. Schein, Organizational Culture and Leadership (2nd ed.) (Jossey-Bass, 1997)
• William E. Schneider, The Reengineering Alternative: A Plan for Making Your Current Culture Work (Irwin, 1994)
• Peter Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (Doubleday, 1990)
• Peter Senge (ed.), The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization (Doubleday, 1994)
• Peter Senge et al., The Dance of Change: The Challenges of Sustaining Momentum in Learning Organizations (Doubleday, 1999)
• Robert Bruce Shaw, Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern (Jossey-Bass, 1997)
• Walter Sikes, Allan Drexler and Jack Gant (eds), The Emerging Practice of Organization Development (NTL Institute, 1989)
• Adrian Slywotzky and David Morrison, The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits (Times Business, 1999)
• Phil Smith and Lynn Kearny, Creating Workplaces Where People Can Think (Pfeiffer, 1997)
• Ralph D. Stacey, Complexity and Creativity in Organizations (Berrett-Koehler, 1996)
• Dave Ulrich and Dale Lake, Organizational Capabilities (John Wiley & Sons, 1990)
• Karen E. Watkins and Victoria J Marsick, Sculpting the Learning Organization: Lessons in the Art and Science of Systemic Change (Jossey-Bass, 1993)
• Danah Zohar, ReWiring the Corporate Brain: Using the New Science to Rethink How We Structure and Lead Organizations (Berrett-Koehler, 1997)