The Walker Group - Core Capabilities - Individual Performance 1

Individual Performance 1: Focus on results

Accept accountability for achieving objectives and for the performance of the business

Develop a clear understanding of targeted results and maintain a constancy of purpose

Identify and address obstacles to achieving results

On-the-Job

Relate your personal performance objectives to company operating and strategic objectives Analyze your objectives in terms of stretch and risk Develop a line-of-sight relationship between your objectives and customer satisfaction Develop a personal action plan for overcoming obstacles to achieving business objectives Track results of changes and report on progress against goals. Determine reasons for success or failure. Provide candid feedback when results are not achieved Take charge of a start-up project that has a clear deliverable and for which you will be held accountable for achieving specific results

Education and Training

Organizational Transformation: Critical Success Factors (Cornell University, 607-255-8994, 4 days, $3200)
Measuring and Improving the HR Function (International Quality and Productivity Center, 973-256-0211, 2 days, $1495)
Annual Human Resource Effectiveness Conference (Saratoga Institute, 408-366-7900, 3 days, $1200)
Assessment, Measurement and Evaluation of Human Performance (Linkage, Inc., 617-862-3157, Conference: 3 days, $1095; Workshop: 2 days, $895)
How to Deliver Exceptional Customer Service (Fred Pryor Seminars, 1-800-255-6139, 1 day, $99)

Reading

Closing the Human Performance Gap (Conference Board, 1994, 212-339-0345)
Effective Human Resource Measurement Techniques: A Handbook for Practitioners (SHRM, 1990, 703-548-3440)
Stuart Crainer, the 75 Greatest Management Decisions Every Made...and 21 of the Worst (AMACOM, 1999)
Peter F. Drucker, Managing for Results Robert J. Graham and Randall L. Englund, Creating an Environment for Successful Projects (Jossey-Bass, 1997)
Dennis C. Kinlaw, Coaching for Commitment: Managerial Strategies for Obtaining Improved Performance (University Associates, 1989)
David H. Maister, True Professionalism: The Courage to Care about Your People, Your Clients and Your Career (Free Press, 1997)
Regis McKenna, Real Time (Harvard Business School Press, 1997)

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