The Walker Group - Core Capabilities - Individual Performance 2

Individual Performance 2: Make decisions effectively

Resolve problems and make decisions based on reasonable analysis of information, needs, objectives, alternatives and consequences

Apply good judgment and sound business thinking in decisions

Be willing to make decisions in difficult situations and live with the consequences

On-the-Job

Develop, articulate and practice the process used to address problems; e.g., issue identification, discussion of alternatives and selection of recommendation Using the decision making process, take responsibility for a project in which you will make a few strategic decisions but delegate operational decisions to others. Take responsibility for solving a particularly high-risk problem that requires independent judgment and little consultation Select a mentor to act as a sounding board for decisions Join a new project or organization which requires having to make many decisions and having to living with their consequences

Education and Training

Strategic Decision Making and Critical Thinking (Cornell University, 607-255-8994, 6 days, $3900)
Effective Decision Making (Harvard University, 617-239-1111, 2 days, $1950)
Leadership Program: Effective Leadership Practices and Decision Making (UCLA, 310-825-2001, 4 days)
Negotiation and Decision Making Strategies for Managers (University of Chicago, 312-464-8732, 1 week, $4650)
Decision Making Strategies for Managers (Northwestern University, 708-864-9270)
Decision and Risk Analysis (Stanford Research Institute, 415-326-6200)
Decision Management Seminar: Making Better Decisions and Justifying Them (College of William & Mary, 804-221-4084, 2 days, $200)
Strategic HR Decision Making - Self Study (SHRM, 612-885-5588, $195)
CRM Films (760-431-9800)
   ---The Abilene Paradox - Video, $845
   ---Groupthink - Video, $845
   ---The Red Movie: Elements of Decision Making - Video, $645
American Management Association (518-891-1500)
   ---Problem Solving and Decision Making, 3 days $1245
   ---Executive Decision Making: Alternate Approaches, 3 days, $1245)
   ---Making the Best Decision You Can, Video, $81
Problem-Solving and Decision Analysis (Kepner-Tregoe, 609-921-2806, 3 days, $1495)

Reading

William C. Ashley and James L. Morrison, Anticipatory Management: 10 Power Tools for Achieving Excellence into the 21st Century (Issue Action Publication, 1995)
Max Bazerman, Judgment in Managerial Decision Making, 4th ed. (John Wiley & Sons, 1998)
Richard M. Contino, Trust Your Gut! (AMACOM, 1996)
H.G. Gelatt, Creative Decision Making: Using Positive Uncertainty (Crisp Publications, 800-442-7477)
John S. Hammond, Ralph L. Keeney and Howard Raiffa, Smart Choices: A Practical Guide to Making Better Decisions
George P. Huber, Managerial Decision Making (Scott Foresman & Co., 1980)
Morgan D. Jones, The Thinker's Toolkit: Fourteen Skills for Making Smarter Decisions in Business and Life (Times Business, 1996)
Roger Kaufman, Identifying and Solving Problems (University Associates, 1979)
Warren J. Keegan, Judgments, Choices and Decisions (John Wiley & Sons, 1984)
Herbert S. Kindler, Risk Taking (Crisp Publications, 800-442-7477)
James R. Lawson and Steven Saint, Rules for Reaching Consensus (Pfeiffer & Co., Code 4257C25)
James G. Marsh, A Primer on Decision-Making: How Decisions Happen (The Free Press, 1994)
Steven Saint and James R. Lawson, Rules for Reaching Consensus: A Modern Approach to Decision Making (Jossey-Bass)
Paul J.H. Schoemaker and J. Edward Russo, Decision Traps (Simon & Schuster, 1990)
Quinn Spitzer and Ron Evans, Heads You Win: How the Best Companies Think (Simon & Schuster, 1997)
Richard J. Zeckhauser, Ralph L. Keeney, and James K. Sebenius (eds.), Wise Choices: Decisions, Games and Negotiations (Harvard Business School Press, 1996)

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