Interacting with Others 3: Listen actively

Hear and comprehend speaking of others without interruption

Relate content to relevant contexts so as to interpret the information and determine its meaning and implications for action

Look for meaning in the manner of communications; i.e., tone, emotion, subtle messages

On-the-Job

Take responsibility for a project that requires a number of interviews. Write summaries of interviews and play back the summaries to those interviewed Summarize significant meetings and conversations in writing to confirm your understanding of actions and priorities Seek feedback on how well you listen to the ideas and perceptions of others in pursuing your objectives

Education and Training

• Cornell University - New York City (212-340-2863)
     ---The Power of Listening, 2 days, $795
     ---Developing Effective Communication Skills, 2 days, $795
  
• American Management Association (518-891-1500)
     ---Listening and Writing: Building a Foundation for Better Communications, 2 days, $1175
     ---Dynamic Listening Skills for Successful Communication, 2 days, $1175
     ---Listen and Be Listened To, Self-Study, $140
• Focused Listening Skills (CareerTrack, 800-334-1018, Video, $200)
• Listening under Pressure (Advantage Media, 415-381-9363, Video, $79)
• Listening: The Key to Productivity (Briefings Publishing Group, 703-518-2343, Video, $99)
• Be Prepared for Meetings (Toastmasters International, 415-381-9363, Video, $90)