Interacting with Others 5: Demonstrate caring/sensitivity

Show a genuine interest in others and sensitivity to the needs and feelings of others

Value diversity of viewpoints and backgrounds

Make others feel comfortable and valued

Effectively handle situations where others behave inappropriately

On-the-Job

Take responsibility to counsel/coach a difficult subordinate or peer Become a mentor Become known as a champion of individual dignity even in the face of tough action; e.g. a layoff Seek out opportunities to participate in multi-cultural projects and groups Demonstrate confidence in others by delegating important projects

Education and Training

• American Management Association (518-891-1500)
     ---Managing Chaos in the Workplace: Beating Stress, 2 days, $995
     ---Supervising and Managing Challenging Employee Behavior, 3 days, $995
     ---Successfully Managing People, 3 days, $1095

Reading

• Peter Block, Stewardship (Berrett-Koehler, 1993)
• James Kouzes and Barry Posner, Encouraging the Heart (Jossey-Bass, 1999)
• Ron Willingham, The People Principle (St. Martin's Press, 1997)

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