Interacting with Others 6: Relate well with others

Interact effectively with other people

Establish rapport with others and make them feel at ease

Elicit opinions and ideas of others and strive to understand other points of view

On-the-Job

Analyze several recent interactive situations to identify and correct deficiencies Become a mentor or coach Take responsibility for a project requiring cooperation and effective management of a team. The more difficult the team members or subordinates are to manage the better Volunteer to do employment interviews Seek feedback on your interpersonal style

Education and Training

• Facilitation Skills (Cornell University - New York City, 212-340-2863, 2 days, $795)
• Negotiating and Building Good Working Relationships (NTL Institute, 703-548-1500, 7 days, $1345)
• Interpersonal Communication Skills (CareerTrack, 303-447-2300, 1 day, $99
• The Art of Criticism: Giving and Taking (Kantola Productions, 415-381-9363, Video, $90)
• How to Be a More Effective Team Leader (National Seminars Group, 800-258-7246, 1 day, $139)
• American Management Association, 518-891-1500
     ---Interpersonal Skills, 3 days, $1475
     ---Building Better Work Relationships: New Techniques for Results-Oriented Communication, 3 days, $1475
     ---Cross-functional Communication: Strategies for Workplace Effectiveness, 3 days, $1450
     ---Motivating Others: Bringing Out the Best in People, 3 days, $1475
     ---Communicating with Diplomacy and Tact, 2 days, $479 (Padgett Thompson)
     ---Building Better Business Skills: A Communication Course, 1 day, $99)
     ---Handling People with Diplomacy and Tact, 1 day, $139
• Conflict as Opportunity (Griggs Productions, Video, 415-668-4200)

Reading

• Tony Allesandra, Relationship Strategies (Fred Pryor, 800-255-6139, Six Audiocassettes)
• William J. Bennett (ed.), The Book of Virtues: A Treasury of Great Moral Stories (Simon and Schuster, 1993)
• Robert Bolton and Dorothy Grove Bolton, People Styles at Work (AMACOM, 1996)
• Anne Bruce and James Pepitone, Motivating Employees ( McGraw-Hill, 1999)
• Patricia J. Fritts, The New Managerial Mentor: Becoming a Learning Leader to Build Communities of Purpose (Davis Black, 1998)
• Charles L. Martin and Donald Hackett, Facilitation Skills for Team Leaders (Crisp Publications, 800-442-7477)

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